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Salute
How might we make it easier for Italian citizens to consult their entire medical history?
The problem
The Italian Electronic Health Record Website, the tool through which citizens can trace and consult their entire health history has been neglected in terms of usability, user experience, and overall design. The users have negatively evaluated the service (especially in my region), and after critical analysis, it had been made clear that it needs to be completely deconstructed and re-conceptualized.
The Italian Electronic Health Record Website, the tool through which citizens can trace and consult their entire health history has been neglected in terms of usability, user experience, and overall design. The users have negatively evaluated the service (especially in my region), and after critical analysis, it had been made clear that it needs to be completely deconstructed and re-conceptualized.
The solution
A mobile app to consult the medical history, book appointments, set reminders, and observe a recap of the most important events of the health history.
The solution
A mobile app to consult the medical history, book appointments, set reminders, and observe a recap of the most important events of the health history.
The process
Empathize
Empathize
Empathize
I conducted a heuristic evaluation, survey, interviews, and desk research to assess the Electronic Health Record experience and understand users’ needs and behaviors.
The findings highlight strong dissatisfaction with the service, a predominantly mobile usage with a preference for an app, and the need for support features like reminders to improve prescription adherence.
I conducted a heuristic evaluation, survey, interviews, and desk research to assess the Electronic Health Record experience and understand users’ needs and behaviors.
The findings highlight strong dissatisfaction with the service, a predominantly mobile usage with a preference for an app, and the need for support features like reminders to improve prescription adherence.
Define
Define
Define
I created personas and user journey maps to represent the target audience, map current user actions, and identify pain points and opportunities for improvement.
This led to defining the core challenge: rethinking the Electronic Health Record to better support medical history tracking and improve prescription adherence.
I created personas and user journey maps to represent the target audience, map current user actions, and identify pain points and opportunities for improvement.
This led to defining the core challenge: rethinking the Electronic Health Record to better support medical history tracking and improve prescription adherence.
Ideate
Ideate
Ideate
I ideated solutions through brainstorming, defining key features such as a mobile app, prescription reminders, and improved access to medical history with a better UX.
I then designed user flows to map how users would complete tasks within the app.
I ideated solutions through brainstorming, defining key features such as a mobile app, prescription reminders, and improved access to medical history with a better UX.
I then designed user flows to map how users would complete tasks within the app.
Prototype
Prototype
Prototype
Not everything needs to be perfect from the start: I used paper prototyping to quickly think through and validate initial ideas by sketching screens by hand. This iterative approach allowed me to test design choices early on, which I then translated into low-fidelity wireframes for further refinement.
Not everything needs to be perfect from the start: I used paper prototyping to quickly think through and validate initial ideas by sketching screens by hand. This iterative approach allowed me to test design choices early on, which I then translated into low-fidelity wireframes for further refinement.
Test
Test
Test
I conducted moderated usability testing with 5 participants across 7 tasks, measuring error and drop-off rates. Insights showed navigation issues in the “Recap” section, leading to targeted redesigns of key areas (recap, settings, profile) and minor improvements.
I conducted moderated usability testing with 5 participants across 7 tasks, measuring error and drop-off rates. Insights showed navigation issues in the “Recap” section, leading to targeted redesigns of key areas (recap, settings, profile) and minor improvements.
The final product
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